Returning Travel Passes

The next cut-off to return your travel pass is midday Wednesday 10th January 2024.

Any passes received after this date, will not be processed until 14th February.

Staff should continue to return passes as per the terms and conditions - you can return the pass either in person or by post. We do not recommend sending the pass via internal mail due to the value the pass holds. You are able to send your pass by Royal Mail, although if you do, we recommend using recorded delivery.

Any passes being returned should be received into our office before midday Wednesday 10th January 2024.

Staff with rail passes should be aware that a cancellation fee will still be charged and this may be £100's. If you are considering cancelling a rail pass please email [email protected] to discuss.

All passes should be returned to the office with a covering note to include: 

• Name
• Contact number
• Payroll number
• Trust
• Date pass last used
• Date posted 

Some specific instructions for returning passes:

• Metro and Rail Returns - staff should make a note of the last 8 digits of their pass for when you wish to renew/restart your pass
• NTL Returns - Staff to keep photo card for when you wish to renew/restart your pass
• Stagecoach, Go NE and Arriva Smart cards - return full pass as normal
• Arriva m-tickets - email [email protected] with details as per covering note

Passes should be posted to:
Benefits Everyone
Regent Point
Regent Farm Road
Gosforth
NE3 3HD

Please note that all passes are paid for a month in arrears.  If you have any questions regarding this please email [email protected].  We would ask that staff email rather than call.